We’ve helped businesses of all shapes and sizes succeed online with exceptional long-term support.
Fixed Price, Unlimited Options
With a Cantilever support retainer you pay a fixed monthly, quarterly, or yearly fee for a set number of billable hours. You choose how we allocate our time, collaborating directly with the lead designer or developer on your account.
Our Clients Love Us
We practice Digital Hospitality: the idea that sites should be welcoming, empathetic, and effective for guests.
This works for large organizations like Esquire, The Weather Company, and American Express, as well as lots of small to mid-size firms who are invested in the effectiveness of their sites.
Our Proven Results
When your website is continually upgraded, it has a longer lifespan and delivers more value to your business. Our clients have to replace their sites less often, and get more successful leads and orders by improving a little at a time.
Pricing
We tailor all our plans to suit each individual client, but to give you a sense of our pricing, here are some sample plans. All plans provide a discounted overall rate relative to our a-la-carte hourly.
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Lite Support
- 10 billable hours annually
- $2,250 annually, plus onboarding process
- Keep 1–2 existing sites running smoothly
- Implement small design changes to keep up with modern trends
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Continual Improvement
- 20 billable hours per quarter
- $3,300 per quarter, plus onboarding process
- Keep 1–4 sites running smoothly
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Implement significant site upgrades each quarter, i.e.
- Add a blog
- Redesign the homepage
- Implement hubspot tagging
- Improve SEO
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Simulated Staffer
- 30 billable hours per month
- $4,500 per month, plus onboarding process
- Keep 1–10 sites running smoothly
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Accomplish major features over a few months
- Redesign the site
- Create large new sections
- Build an API
- Create a microsite
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Lite Support
- 10 billable hours annually
- $2,250 annually, plus onboarding process
- Keep 1–2 existing sites running smoothly
- Implement small design changes to keep up with modern trends
-
Continual Improvement
- 20 billable hours per quarter
- $3,300 per quarter, plus onboarding process
- Keep 1–4 sites running smoothly
-
Implement significant site upgrades each quarter, i.e.
- Add a blog
- Redesign the homepage
- Implement hubspot tagging
- Improve SEO
-
Simulated Staffer
- 30 billable hours per month
- $4,500 per month, plus onboarding process
- Keep 1–10 sites running smoothly
-
Accomplish major features over a few months
- Redesign the site
- Create large new sections
- Build an API
- Create a microsite
Supporting Clients Across the US and Around the World
We are headquartered in New Jersey with a team of seven dedicated professionals spread across the US and Canada. While most of our meetings take place virtually, we are always excited to visit our clients in person.
Frequently Asked Questions
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Maintenance is the process of monitoring and caring for your website. Like any critical tool that you rely on to do business, your website needs to be in top shape to ensure it’s meeting the needs of both you, and your customers.
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- Software, Server and Security Updates,
- Performance and Accessibility Optimization,
- Monitoring Analytics, SEO and A/B Testing,
- Threat Mitigation and Response
- Content Updates
- Bug Fixes
- Tweaks and Workflow Changes
- Extensions and New Features
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In general, we’re comfortable maintaining anything running on a PHP LAMP/LEMP stack, but we have a proven track record with a variety of software:
- Platforms: Laravel, WordPress, Craft and Expression Engine
- E-Commerce: Shopify, Magento
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Maintenance is all about TLC. Whether we’re adding a new feature, or just doing some updates, our goal is to ensure every time we touch the codebase, we aim to leave it just a little bit better than it was when we went in. This iterative process of continuous improvement pays dividends over time. Without this care, codebases can get gnarly and more complicated, making each change that much harder. Our aim is to make it easier.
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Our retainers give us a dependable revenue stream that helps us be reliable and dependable in turn. Our clients don’t have to worry about us going away or ditching them when a big project comes along. We create trusting bonds with clients, allowing us to spend less time pitching and more time making. It’s a win-win.
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We’re not strict on using exactly the time you paid for and often end up over-delivering a bit. If you need significantly more time we are happy to add hours at a protated hourly rate. If you need less time in a period we are happy to roll over time to the next one, within reason.
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Our retainer clients save money and time. Since retainer work is regular and predictable, we can schedule it more effectively and get things done quicker than when we work on a sporadic, hourly basis. Our retainer plans also provide a discounted rate over our a-la-carte rate.
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Cantilever’s team contains top talent that knows how to get things done efficiently, which is reflected in our rates. We become true collaborators in your business and are a dependable part of your organization that will not leave you hanging when your site has an issue. Our philosophy of Digital Hospitality leads to greater outcomes for clients and a more pleasant, straightforward client experience, providing value over lower-priced competition.
Ultimately, our clients decide for themselves if our value is worth the cost. We’d be happy to provide a discounted initial rate so you can decide if Cantilever is the right choice for you.
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We bill for all project-related time, including phone calls, presentations, and meetings. We do not bill for account-related time like creating retainer reports or negotiating contracts.